At ProShield Roofing, customer satisfaction is our highest priority. We strive to deliver exceptional roofing services that meet your expectations in quality, durability, and professionalism. However, we understand that sometimes situations may arise where you feel a refund or adjustment is necessary. This Refund Policy outlines the conditions and process for requesting refunds to ensure transparency and fairness for all parties. 1. Satisfaction Guarantee Our goal is to complete every roofing project with the utmost care and attention to detail. If you are not satisfied with the workmanship or service provided, please contact us immediately. We commit to resolving any issues promptly, whether through repairs, adjustments, or additional support at no extra cost. 2. Refund Eligibility Refunds are considered only under the following circumstances: If the service was not performed as agreed upon in the contract Significant defects or workmanship errors not corrected within a reasonable timeframe Cancellation of services prior to work commencement, subject to terms outlined below 3. Non-Refundable Services Certain services and fees are non-refundable, including but not limited to: Completed services that meet the agreed specifications and standards Fees for inspections, consultations, or estimates once performed Charges for materials already purchased and custom-ordered for your project 4. Cancellation Policy If you decide to cancel your roofing project before work begins, please notify us at least 48 hours in advance to avoid cancellation fees. Refunds for cancellations will be processed based on the work completed or expenses incurred up to that point. 5. How to Request a Refund To request a refund, please contact our customer service team at [your contact information] with your project details and reasons for the refund. We may require documentation such as contracts, invoices, or photographs to review your claim thoroughly. 6. Refund Process Once your refund request is received, we will investigate the matter and respond within 7 business days. If approved, refunds will be processed using the original payment method within 14 business days. We aim to make the process as smooth and transparent as possible. 7. Dispute Resolution In case of disagreements regarding refunds, we encourage open communication to find a fair solution. If necessary, disputes may be resolved through mediation or other agreed-upon methods. 8. Contact Us If you have any questions about our Refund Policy or need assistance with your service, please reach out to ProShield Roofing at [your contact information]. We value your trust and are committed to ensuring your complete satisfaction.